Virgin Media Community

[aayxpl]

Can I order a replacement sim card but not deactivate my current one until it arrives? 

my current sim only works sporadically but I don’t want to be without service until a new sim arrives.

Many thanks in advance

[Martin_N]

Hi aayxpl,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with the Mobile service.

We can certainly look to get you a replacement SIM card if needs be. 

Can you confirm if you're having the issue with signal drop in multiple locations or just one?

^Martin