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JBurns
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Replacement Sim

on ‎17-11-2020 13:37

A replacement SIM has not been received! Please could another one be sent out? 

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John_GS
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Re: Replacement Sim

on ‎25-11-2020 14:10

Hi JBurns

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and you not receiving a replacement SIM.

 

I've checked the systems today and cannot locate your account from the forum details provided. Have you managed to order and receive the SIM since posting? Please let me know if not or if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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