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Replacement Sim cannot be activated

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Owen3
On our wavelength

on ‎02-09-2022 18:33

Hello, My son lost his phone so we have just received a replacement and put it into a new phone. I've read all of the help suggestions about activating the new SIM but this procedure is not working. The device says that the selected network (Virgin) is unavailable. Please advise how I can get the phone up and running with the replacement SIM - Thanks!

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Nathan_B
Forum Team
Forum Team

on ‎02-09-2022 20:33

Thanks for chatting with me via PM @Owen3, I'm glad I could help get everything updated for you.

As advised the sim will activate within 24 hours, if you need anything further please let us know. We will be happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Nathan_B
Forum Team
Forum Team

on ‎02-09-2022 18:45

Hi there @Owen3, welcome back to our forum and thanks for your post.

I'm sorry to see you have been having issues with getting the phone back up and running. As you have not had any luck with getting the sim activated I will send you a PM to confirm your details so I can assist further.

Regards


Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Nathan_B
Forum Team
Forum Team

on ‎02-09-2022 20:33

Thanks for chatting with me via PM @Owen3, I'm glad I could help get everything updated for you.

As advised the sim will activate within 24 hours, if you need anything further please let us know. We will be happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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