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Waterlily200
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Replacement Sim Elderly Help

My Grandad has received a text saying a new sim will be sent. We have only just seen this as he has been isolating. No new sim has arrived, its possibly been sent to his old address, his mobile isn't working properly and he needs help.

 

We need help getting a new sim, updating detail and general help for elderly customers. 

 

Can anyone help? 

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Gareth_L
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Re: Replacement Sim Elderly Help

Hello Waterlily200

Thanks for bringing this to our attention

I am happy to get this looked at and sorted 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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