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Replacement SIM

Joining in

I was sent a replacement SIM and given a 2 week time limit to swap it over, it arrived a week into the allocated period, only leaving 7 days to make the swap but when I did, it said invalid SIM, haven't been able to contact anyone at Virgin Mobile, on-line help serivce doesn't work, I've sent a complaint and still had no response, meanwhile I've now got two invalid SIMs and I'm paying for a service that isn't available to me! There doesn't appear to any options anywhere to order a new SIM so where on earth do I go from here!???


Forum Team
Forum Team

Hey @gillnorton,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your sim card being activated. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.