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sd5000
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Replacement SIM

?what date will I get my replacement SIM My phone isn't working and hasn't been for several weeks now.

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Johnboy5
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Re: Replacement SIM

I take it you ordered one by phone or online?

Normally its a few days, but you can ring 0345 6000 789 and get them to check its been posted out and to the correct address

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sd5000
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Re: Replacement SIM

I have not ordered one. What happened was that I received several texts from Virgin saying that I had to swap my SIM and if I gave them my SIM details they would send an updated one. This I did but have had nothing since other than my connection being terminated. I believe the 0345 number is very expensive - do you have an 0800 number or an email address?

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Johnboy5
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Re: Replacement SIM

I don't work for Virgin, try this method:

 

Why not try our Text Messaging Service?

It’s a great way to get help with your Virgin Mobile services - and it's free!
Just send your query to 07533016422 and we’ll text you back

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Johnboy5
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Re: Replacement SIM

you will need a different virgin phone to text of course😥

Or if you have a Virgin landline call 150

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Lee_R
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Re: Replacement SIM

Hi sd5000, thanks for posting and welcome to our community.

Sorry to hear you've not received your replacement SIM.  I would like to take a closer look on your behalf. To enable me to do so, I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

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