3 weeks ago
I received a SIM as part of Oomph package, unfortunately my phone has been lost/stolen - please can I have a replacement SIM.
2 weeks ago
Sorry to hear that your phone has been lost or stolen @Lancaster01.
Have you been able to get a new sim ordered since your last post or would you like me to look into this further?
If you need further assistance, please respond to the private message that I've sent over and we can get through account security and get a new sim ordered.