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franklintuesday
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Replacement SIM

My replacement purple SIM card never worked - said SIM NOT VALID. I tried phoning and texting - no joy -.I now cannot find it anywhere.   I have been online but am unable to see how to order one.  I need a replacement SIM card - can you help?

 

Thankyou

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Emma_C
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Re: Replacement SIM

Hi Franklintuesday, 

Thanks for your post and welcome to our community. 

I'm very sorry that you're having trouble with the new SIM we sent and for the delay in getting back in touch. We have bene busier than usual. 

It sounds like the SIM card hasn't been activated within the 32 days required, or that it just needs activating. 

Either way we can help and see what needs doing so I'll pop you a personal message now and take it from there. 



 

Emma_C - Forum Team