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SeasideAndy
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Replacement SIM

Hi there 

my mum has a pay as you go virgin SIM but it’s stopped working (phone saying ‘invalid SIM). How do I order a new one please as she needs a phone when out and about?

 

many thanks,

andy

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Emma_C
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Re: Replacement SIM

Hi SeasideAndy, 

Thanks for your post and welcome to our community. 

Really sorry to hear that your mothers SIM card isn't working, this isn't good. 

Can I ask if your mother has recently had a replacement SIM or has this been one she has had for a while?

It might be that a replacement SIM will fix it, or it's possible a replacement handset is needed. 

If this is still an issue then please can you reply to the message I'm sending you now and we'll take it from there. 

Emma_C - Forum Team
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