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Gary23
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Replacement SIM

I have been trying for weeks to get a reply from VM via the online help but to no avail, I was sent a new SIM but the codes don't work, I have a Nokia and it asks for a RESTRICTION CODE.

Can anyone please help

Thanks

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Steven_L
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Re: Replacement SIM

Hey Gary23,

 

Sorry to hear that you're having issues with your new sim card.

 

Please could you confirm which Nokia handset you're using? We are replacing some of the older model Nokia handsets free of charge.

 

Regards

Steven_L

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Gary23
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Re: Replacement SIM

Thanks Steven, I have a Nokia X2 - it's quite old !

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Steven_L
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Re: Replacement SIM

Thanks for confirming that Gary23, we can arrange for a replacement handset to be sent out to you free of charge.

 

I will need to take your details via a private message, that I will send over in a moment, so that we can clear account security and get this looked into further.

 

Regards

Steven_L

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