Virgin Media Community

[epewats]

Need to have a replacement (New Style) SIM sent; unable to request Online /Phone

Can Mod / Customer service please reach out?

Thanks

[stabilo00]

You would be better posting in the mobile forum.

[Zak_M · Accepted solution]

Good morning @epewats 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have been having some issues getting a replacement sim. 

As it has been a few days since your post,  are you able to let me know if you have managed to sort the sim out?  If not I can get it sorted from here. 

Kind regards,

Zak_M

[epewats]

I was Off Line for a few days - so No not yet resolved

Appreciate your assitance

Peter

[Gareth_L]

Hello epewats

I am more than happy to take a look getting this sim sent out 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L · Accepted solution]

Hello epewats

Let me take a look at this and get back to you asap 

Gareth_L

[epewats]

Hello there again Gareth,

My agent in UK - at address I sent you hasn't received the replacement SIM  -  We allowed extra long case of processing difficulties due to C-19 etc.

Could you help please

Thanks & Best

Peter

[Corey_C]

Hi Peter,

I've sent you a private message to confirm your account details and resend the SIM if you haven't gotten it.

Cheers,

Corey C