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jbd33333
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Replacement SIM not arrived. Requested twice. Phone services now cut off.

I've received two warning letters about needing to replace my SIM. After the first one I contacted and reported that a new SIM had not arrived. I was told another one had been sent out. Two weeks later and my phone has been cut off meaning I can no longer call customer support.

I would really appreciate a message from a mod about getting a new replacement SIM sent out.

I know all my account and security details, phone number, etc. I just need a new SIM so I can work from home next week. Thanks

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Paul_DN
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Re: Replacement SIM not arrived. Requested twice. Phone services now cut off.

Hi jbd33333,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues due to not receiving your new Sim card .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

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