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spoons66
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Replacement SIM letter shows someone else's Mobile number

Just received a replacement 5G SIM attached to a letter dated 23 Nov 2021

States - "don't worry about setting anything up - we've preloaded your SIM with your current mobile number..."

However, the mobile number shown on the letter isn't mine!

Please advise on how to proceed.

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Martin_N
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Re: Replacement SIM letter shows someone else's Mobile number

Hi spoons66,

Thank you for your post. I'm very sorry to hear about this. 

We would like to look into this for you. I have been able to locate your account and so will private message you to pass some data protection.

^Martin

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