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SarahOak1
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Replacement SIM card

I have had issue with my voicemail and have called 789 twice now. I have nos worked out that it is the SIM card that is faulty as when I go to settings on my phone and ask it to divert calls to voicemail the message says ‘network error’. I have tried the SIM in another phone and the same thing happens. Can I order a replacement SIM via this forum as I cannot get through to anyone on 789 today. 

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Beth_G
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Re: Replacement SIM card

Hi SarahOak1,

 

Thank you for your post, and welcome to the Community Forums!

 

I'm sorry to hear that you're having issues with your SIM/voicemail, I'll pop you over a PM now so I can take some details and look into this further for you. 

 

Please find my message over at the purple envelope.

 

Thanks

 

Beth

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