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denisaur
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Replacement SIM card not working in a Nokia 1100 Mobile

I have been round and round the internet trying g to sort out my problem with the new Virgin SIM card not working in my Nokia 1100 mobile 

. I have been in touch with Virgin Media by several texts but they are unable to help as my Nokia is not a smart phone. It looks as if they are trying to force out users of older phones from the Virgin network. Can anyone help?

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Steven_L
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Re: Replacement SIM card not working in a Nokia 1100 Mobile

Hey denisaur,

 

I can assure you that aren't trying to force out any of our customers, if you have a handset that isn't supported by our sim card we will be able to send out a replacement handset free of charge.

 

Lets see if we can get this resolved first before we can send out a new handset. What happens when you put in your sim card? Do you get any error messages? Are you asked for an unlock code for any other time of code?

 

Regards

Steven_L

 

 

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denisaur
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Re: Replacement SIM card not working in a Nokia 1100 Mobile

When I put the new Sim card in I get a display message that says 'SIM not valid'. None of the suggestions that were in the accompanying letter seem to work.

Denisaur

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Zak_M
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Re: Replacement SIM card not working in a Nokia 1100 Mobile

Thank you for coming back to us. 

 

I am going to drop you a PM so that I can get some additional information 

 

Kind regards,

Zak_M

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