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Replacement SIM Card needed

Joining in

Hi - I lost my SIM long time ago and I called the Customer service way before the card was deactivated to request a new Sim. they send it via post and they forwarded me an email with the reference number. This was on the 14th of Jan 2020, but never received it. I have called the customer services many times and the SIM never received. I called them recently and they said the SIM is deactivated. I need it because I m using it for my WhatsApp and other work applications. 

Thought it is necessary to share with you this, maybe you had the same experience and could help me in replacing my SIM.

Mahmoud .