on 14-11-2022 20:24
Today I received my new oomph SIM card but I cannot get it to activate. I’ve tried everything on the Virgin mobile site but still no success. Any ideas?
P.S. The previous oomph sim I had was never activated within the required 30 days so I had to order a new one. Tried to activate it immediately but nothing.
on 14-11-2022 20:36
Hi 👋 @YorkshireT,
A warm welcome to our Community Forums and thanks for your post.
Sorry you're having some issues activating your SIM and we appreciate you going through the self care checks.
I'd love to take a closer look into what's going on so will pop you a PM now to confirm some details.
Cheers
on 14-11-2022 20:54
Thanks for your time via PM @YorkshireT
I've activated the SIM for you now- please allow 24 hours for any updates to take effect.
Let me know how you get on!
Cheers 🙂
on 15-11-2022 13:29
All working perfectly now. Thanks for your help.
on 15-11-2022 13:35
Hi @YorkshireT
Thanks for your response!
Absolutely great to hear this is all up and running now, I hope you have a truly great day and be sure to contact us if you require any further assistance 🙂
Regards