Replacement Oomph Sim not activating

[YorkshireT]

Today I received my new oomph SIM card but I cannot get it to activate. I’ve tried everything on the Virgin mobile site but still no success. Any ideas?

P.S. The previous oomph sim I had was never activated within the required 30 days so I had to order a new one. Tried to activate it immediately but nothing. 

[Ayisha_B]

Hi 👋 @YorkshireT,

A warm welcome to our Community Forums and thanks for your post. 

Sorry you're having some issues activating your SIM and we appreciate you going through the self care checks. 

I'd love to take a closer look into what's going on so will pop you a PM now to confirm some details. 

Cheers

[Ayisha_B]

Thanks for your time via PM @YorkshireT

I've activated the SIM for you now- please allow 24 hours for any updates to take effect.

Let me know how you get on!

Cheers 🙂

[YorkshireT]

All working perfectly now. Thanks for your help. 

[Travis_M]

Hi @YorkshireT

Thanks for your response!
 

Absolutely great to hear this is all up and running now, I hope you have a truly great day and be sure to contact us if you require any further assistance 🙂

Regards