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Replacemenrt Sim

Was asked to replace Sim Did so but now my phone states "Not registered on Network" I've tried to call virgin media but call centres closed and everytime I  try help pages it just won't connect to page What is happening with Virgin media?

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Re: Replacemenrt Sim

Did the paperwork have instructions on how to Swap?

https://www.virginmedia.com/shop/mobile/sim-help

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Re: Replacemenrt Sim

Yes. It asked me to txt switch to virgin when ready to switch. I did this but reply came back"oops looks like you don't need a switch day" So I put in new sim. It came up on my phone asking for an unlock code which I couldn't understand as I have a phone from virgin (A Samsung A3) It is quite old but I didn't think I needed a code. I can't get help online or via phone as all closed due to covid When I try to go to online help page and click links it just says page not available.
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Re: Replacemenrt Sim

Where did you get your phone from originally?

An A3 is an Android phone so can be unlocked from the EE network, but that needs to come from the network it was purchased from.
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I work for Virgin Media - but all opinions posted here are my own
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Re: Replacemenrt Sim

Managed to get through on phone by choosing virgin media (option 1) rather than virgin mobile (option two). Then choose option 4 "thinking of leaving" just to talk to someone. This seemed to work Was then transferred to UK phone call centre who hopefully have fixed problem but thanks for your prompt reply.
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