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Peter551
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Replace old SIM

An old friend (80+) has a 'Pay as You Go' virgin sim only phone for emergency use. Due to pandemic they missed the text to renew her SIM card. The phone can no longer connect and shows message SIM card registration failed'

How can she do this, retain her balance and Tel No?

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enlli
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Re: Replace old SIM

Marked the post for the team. They will be in touch and require some details 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Zak_M
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Re: Replace old SIM

Good morning @Peter551 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am going to pop you over a PM so that I am able to get some contact information. 

 

Kind regards,

Zak_M

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