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MalcB1
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Registration

How do you register to check account. I’ve been withVirgin mobile for  many years now but it seems I’m not recognized on billing. I’ve tried putting phone number in to no avail. Can you help?

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Megan_L
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Re: Registration

Hi MalcB1,

Thanks for using the forums to get this issue with your online account looked into, I am sorry if this has caused you frustration over the past few years! I will be more than happy to help, it is a well known glitch when registering - it will ask you for a security answer but there is no question - this can be dealt with by an agent with account access like myself! 

If you still need my help I will be more than happy to get this resolved for you, just let me know and we'll get started 🙂

Thanks,

Megan_L

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MalcB1
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Re: Registration

Thank you Megan. I would be glad if you could resolve issue with registration. Malc

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Megan_L
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Re: Registration

Not a problem, MalcB1 🙂 

Thanks for coming back to me so quickly, I will send you a PM now so we can chat about account specifics in a safe place. 

Speak soon!

Thanks,

Megan_L

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Mark562
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Re: Registration

I have the same problem and I have not been able to register. New customer. Text service will not help because I can't get past the security question, not knowing what answer I am supposed to give.

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Megan_L
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Re: Registration

Hiya Mark562,

Thanks for using the forums and jumping on this post as well 🙂 I will be more than happy to help you too, I'll send you a PM now so we can go through the same process.

Speak soon!

Thanks

Megan_L

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Megan_L
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Re: Registration

Hi Mark, 

Thanks for chatting with me in our PM, I am so happy we worked together to resolve this 😁 

If you need any further help in future, please just create a post and we will be happy to help once again!

Thanks,

Megan_L

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MalcB1
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Re: Registration

I have been trying to access my mobile account by various means but have been unsuccessful.

Megan_L has been helping me but I still cannot get to view account or register.

 

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Emma_C
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Re: Registration

Hi MalcB1, 

Really sorry that this hasn't been sorted, this isn't good. 

What happens exactly when you're trying to register for an account? 

Do you get a certain error message or get stuck at a certain point?

Let me know, I'd love to help get this sorted. 
 

Emma_C - Forum Team
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