Hey so recently I brought a virgin sim but what I want to do is keep my number but switch it to virgin (I do know how to switch) however its asking me to register so when I try registering it asks for a mothers maiden name now the problem is when I purchased the sim it was online and no name was set up so?? Anyways it then kept saying forgot then call 789 which I did 3 times and they disconnected the call all 3 times and received no help! The fact it's my first time and it's not really hard but when registering its complicated help please!
Thanks for your post and welcome to the community forums sorry to hear that you have been having issues registering. The password it's asking for is the one your provided when you set up the account when you purchased the SIM. If you do not know this, I've sent you a PM to get your mobile account details.
HI Strace88, thanks for the message and sorry to hear that you are having issues with the data connection, does the data work in another handset? Have you now managed to register for the online account? Chris