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Clarkey32
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Message 1 of 12
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Registering my oomph sim

Hi,

im unable to register my account as its asking me for my security answer that I have never set.

i see a few people have this issue with the oomph sim so would really appreciate some help.

thanks in advance 

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Stevie111
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Message 2 of 12
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Re: Registering my oomph sim

Interested to see how you get this resolved as I had the exact same issue today, I eventually spoke to someone after 50 mins on hold and they manually added the the answer to the question "place of birth" over the phone.

After a few hours I tried again and I got to the next stage of registering but then it keeps telling me there's a prob with my password even though I get a green tick, kinda frustrating that a simple task is such a struggle. 

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Emily_G
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Message 3 of 12
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Re: Registering my oomph sim

Thanks for the post Clarkey32 and Stevie111 and welcome to our community.

 

If you're the account holder we can pass alternative security and reset this for you through private message.

 

Can you please confirm if you're the account holder on the account?

 

Thanks, Emily.

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Stevie111
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Message 4 of 12
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Re: Registering my oomph sim

Thanks Emily, I used the text service earlier and all sorted now 😁

 

Clarkey32
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Message 5 of 12
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Re: Registering my oomph sim

Yes I’m the account holder Emily 

 

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Corey_C
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Message 6 of 12
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Re: Registering my oomph sim

Hi Clarkey32,

 

Thanks for replying. I'll send a PM shortly to get your account details.

 

Cheers,

Corey C

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frazzledtoo
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Message 7 of 12
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Re: Registering my oomph sim

I'm in the same boat: I received a new sim for bundled Oomph package; I have a PAC from my old provider that I want to use to keep my same number but I can't register the Oomph mobile. Please msg me and sort this out.

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Maureenscott555
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Message 8 of 12
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Re: Registering my oomph sim

I'm in the same boat: I received a new sim for bundled Oomph package; I have a PAC from my old provider that I want to use to keep my same number but I can't register the Oomph mobile. Please msg me and sort this out

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Hetty_R
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Message 9 of 12
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Re: Registering my oomph sim

Hi frazzledtoo and Maureenscott555, 

 

Welcome to our community forums! 

 

Really sorry to see you're both having problems setting up your mobile online account. 

 

I am more than happy to look into this for you, you should each have a private message from me. Please reply when you can. 

 

Many thanks, 

Hetty

Hetty_R
maxim_shc
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Message 10 of 12
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Re: Registering my oomph sim

Hi Hetty_R,

Got exactly the same issue as guys above. Can't register my new Oomph SIM card as I've been asked for security question whish was never set.

Can you please help to sort it. 

Thanks in advance

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