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Pompey7
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Registering New Account

Good afternoon

I have recently received my new SIM Card as part of the Oomph Bundle.

I am attempting to Register an Account but in doing so is asking me for a Security Answer which I don't remember making. My usual Security Answer I use when talking to Virgin Media over the phone does not work.

I have clicked on the "I don't know the answer" link and called the numbers given but understand that due to Coronavirus your call centre is unavailable.

Can anyone assist? I need to register and setup an account to enable me to register my PAC from my existing provider.

Thanks in advance.

Loob82
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Message 2 of 14
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Re: Registering New Account

I'm having the exact same issue.  Please let me know if you get an outcome.  Absolutely crazy service. 

AjayK
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Message 3 of 14
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Re: Registering New Account

Im getting exactly same issue can not complete my SIM switch as it asks for Mothers Maiden name as check which the system does not recognize. Ask me to reset password and doesn't  recognise the password. The asked to enter my new phone number , surname and post code - to reset my login - which gets rejected and asks me to do a fresh registration !!! now thats well screwed up!

Then rang VirginMedia broadband waited 30 mins on a call - to be passed around and then my phone is disconnected !!! Welcome to Virgin MOBILE !!!! OMG what a mistake to switch!

Lisa_CC
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Message 4 of 14
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Helpful Answer

Re: Registering New Account

Hello Pompey7,

 

I saw your post from the other thread but thought i'd update this one too. Thanks for joining me in a Private Message and let me know if you have anymore problems registering your online account.

 

Thanks,

 

Lisa

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Pompey7
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Message 5 of 14
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Re: Registering New Account

Hi Lisa

All sorted. Many Thanks for your help. Much appreciated.

Mark

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Lisa_CC
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Message 6 of 14
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Re: Registering New Account

Great stuff Mark, thanks for letting me know and sorry about the hiccup.

 

Do pop back if you have any issues with your service 🙂

 

Thanks,

 

Lisa

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AjayK
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Message 7 of 14
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Re: Registering New Account

Hi Lisa,

I'm having similar problems to register my account - whats is the fix / solution - can you please share instructions.

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Lisa_CC
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Message 8 of 14
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Re: Registering New Account

Hey AjayK, sorry I missed you and welcome to our Community Forum.

 

I just need some details from you to pass security to enable me to look at your account. So I can get get these details, I'll send you a Private Message, if you can reply back to it, that will be great 🙂

 

Thanks,

 

Lisa

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Sarahcb
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Message 9 of 14
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Re: Registering New Account

Can you help me please I’m having the same issue 

Emily_G
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Message 10 of 14
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Re: Registering New Account

Thanks for the post Sarahcb and welcome to our community.

 

Can we please confirm if you're the account holder on this one? 

 

Thanks, Emily

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