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Ladybuffton
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Register mobile account

I am attempting to register a mobile account and when I enter my virgin number it is asking for a security answer without showing me a security question

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John_GS
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Re: Register mobile account

Hi Ladybuffton

 

Thanks for posting and welcome to the community. Sorry for the delayed reply.

 

The answer is the same as the telephone password if that helps?

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Ladybuffton
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Re: Register mobile account

Thanks for that but no success!

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David_Bn
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Re: Register mobile account

Thanks for coming back to us Ladybuffton, and our sincere apologies for the time it's taken to respond to this post

 

Can you tell me if you're still struggling with this, or if you need further assistance

 

Kindest regards,

 

David_Bn

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Ladybuffton
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Re: Register mobile account

Hi, after an hour and a half one the Virgin helpline and getting disconnected twice they have sorted it for me. I have no idea what they did!
Thanks for the chase up.
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