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idk
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Register PAYG SIM - Security Question Blank

Hello!

I'm trying to setup an online account for a PAYG SIM.

The process goes ok until the point that I'm asked a security question.

The question is blank, which isn't that surprising as I have not registered before, but how am I meant to get past this step?

Thanks for your help.

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Emily_G
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Re: Register PAYG SIM - Security Question Blank

Thanks for your post Idk.

 

If this is the case can we please confirm that you're the account holder on the account?

 

Let us know if you still require some assistance with this.

 

Thanks, Emily.

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idk
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Re: Register PAYG SIM - Security Question Blank

Hi Emily,

Yes I should be registered as the account holder.

I received my new SIM last week so I assume your database must have me correctly associated with the phone number etc.

But I still can't register online due to the "empty" security question problem.

Thanks for your help.

Cheers, Ian 

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Melissa_F
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Re: Register PAYG SIM - Security Question Blank

Thanks Ian.

 

I'll need to pop you a private message so we can pass security and I'll get this all updated for you 🙂

 

I'll speak to you there.

 

Thanks

 

Melissa

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Melissa_F
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Re: Register PAYG SIM - Security Question Blank

Hi Ian,

 

That's all been updated as you requested 🙂

 

You can now register using the details you've given me. 

 

Any problems, let me know.

 

Thanks

 

Melissa

idk
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Re: Register PAYG SIM - Security Question Blank

That all seems to be working now.

Thanks very much for your help.

Cheers, Ian

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Melissa_F
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Re: Register PAYG SIM - Security Question Blank

Brilliant 🙂

 

Thanks for letting me know.

 

Enjoy the rest of your day!

 

Melissa

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