Virgin Media Community

[Juldav1980]

 anyone know y I keep getting this message on my new phone please. It will say SIM REFRESH DATA then pops up that I have to enter my phone number before I can use anything on my phone 

[Zak_M · Accepted solution]

Good evening @Juldav1980 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your mobile,  Are you able to let me know the make and model of your handset? 

Kind regards,

Zak_M

[Juldav1980]

@zak_m it's a samsung s20 fe

[David_Bn · Accepted solution]

Thanks Juldav1980,

Does this happen every time you switch the phone on or every time you seek to unlock the phone?

Have you been able to try an alternative SIM card in the handset to see if this produces a different result?

Kindest regards,

David_Bn

[Juldav1980]

It just happens for no reason its really annoying 

[Kath_F · Accepted solution]

Hi Juldav1980, 

Thanks for coming back and sticking with us on this one. 

I can understand why it would get annoying. As per David's questions, does this happen when you pop another SIM in to the handset? 

Or try putting the SIM in another handset to see if the same thing happens. 

Let me know,

[enlli]

There was another concurrent thread on this subject where the poster finally sorted it in one of the phone settings. I asked that they got back to me but that has not happened todate.

[enlli]

OK. Seems this is not just limited to Virgin

Try Settings _ Connections _ Mobile Networks _ Access Point Names. 

Got to the three dots at the top and choose Reset to Default.

Appears this has fixed it for some on other networks 

[Juldav1980]

Unfortunately I don't have another handset to place my sim card into

Why can't anyone help on this matter

[enlli]

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@Juldav1980 wrote:

Unfortunately I don't have another handset to place my sim card into

Why can't anyone help on this matter

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Have you tried what I suggest in my previous post.