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simon_w2
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Refreshing sim data

For the past day my phone keeps dropping off the network with the message "refreshing SIM data". I've restarted the phone numerous occasions but it keeps happening and is becoming unusuable. Any suggestions ... It's a Galaxy S20 ...

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Hollie_B
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Re: Refreshing sim data

Hi there @simon_w2

 

Thanks for your post. Apologies for the delay in response, we've been very busy across all teams and doing all we can to get to each customer ASAP. 

 

Sorry about the SIM issue you've been having also, I appreciate this would be frustrating when needing to use the phone. 

 

Is this still an issue for you at the moment? If so, is it still intermittent? Have you tried a manual network search in the phone settings? 

 

Let me know and I'll do my best to help. 

 

Thanks, 

 

 

Hollie - Forum Team


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