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Refreshing SIM data keeps appearing on my phone

steviebgs
Joining in

Refreshing SIM data keeps appearing 

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi steviebgs

Thanks for posting and welcome to the community.

That message normally appears where the connection drops. Is this happening in every location or just one?

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

9 REPLIES 9

John_GS
Forum Team
Forum Team

Hi steviebgs

Thanks for posting and welcome to the community.

That message normally appears where the connection drops. Is this happening in every location or just one?

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

In several different places but usually where the signal is weak or has dropped. Do you think I should move to another operator with a better and more reliable signal in my area

Righto and have you done a network search when this happens to see if that fixes it? 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

The Virgin network dues not appear to be available when others (EE, Vodaphone but not O2) are. 

Have you tried the SIM in another handset to see if it does the same occurence?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Along with 3 which is the network I used previously without any of these issues. Perhaps I should have stayed with them or moved to Smarty which actually has a very similar data bundle to Virgin and offers EU roaming like Virgin. Sorry, getting very negative about Virgin.

Not as yet but I may give it a try tomorrow. Given the number of people who have faced similar issues and tried to resolve what seems to be a Virgin issue I'm short on patience. But thank you for trying.

Keep us posted how you get on

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Of course, and thanks again for your help.