Refreshing SIM data keeps appearing on my phone

[steviebgs]

Refreshing SIM data keeps appearing 

[John_GS · Accepted solution]

Hi steviebgs

Thanks for posting and welcome to the community.

That message normally appears where the connection drops. Is this happening in every location or just one?

Best wishes,

[steviebgs]

In several different places but usually where the signal is weak or has dropped. Do you think I should move to another operator with a better and more reliable signal in my area

[John_GS]

Righto and have you done a network search when this happens to see if that fixes it? 

Best,

[steviebgs]

The Virgin network dues not appear to be available when others (EE, Vodaphone but not O2) are. 

[John_GS]

Have you tried the SIM in another handset to see if it does the same occurence?

Best,

[steviebgs]

Along with 3 which is the network I used previously without any of these issues. Perhaps I should have stayed with them or moved to Smarty which actually has a very similar data bundle to Virgin and offers EU roaming like Virgin. Sorry, getting very negative about Virgin.

[steviebgs]

Not as yet but I may give it a try tomorrow. Given the number of people who have faced similar issues and tried to resolve what seems to be a Virgin issue I'm short on patience. But thank you for trying.

[John_GS]

Keep us posted how you get on

Best

[steviebgs]

Of course, and thanks again for your help.