Menu
Reply
Gareth_L
  • 6.92K
  • 424
  • 780
Forum Team
Forum Team
457 Views
Message 41 of 75
Flag for a moderator

Re: Refeshing SIM data

Can you please see if this is any better kmknights

If its still an issue then we can get this looked at in more detail 

Gareth_L

0 Kudos
Reply
kmknights
  • 12
  • 0
  • 0
Joining in
444 Views
Message 42 of 75
Flag for a moderator

Re: Refeshing SIM data

I have received the new SIM and put it in the phone but still having same issues.

0 Kudos
Reply
Megan_L
  • 2.67K
  • 161
  • 280
Forum Team
Forum Team
424 Views
Message 43 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi Kmknights,

Thanks for coming back to us about this issue with your SIM card, I am sorry nothing has resolved the issue as of yet!

Can I ask if you are still getting the "refreshing SIM data" error or has it changed to something else since receiving the new SIM?

Also, can I ask what Handset you have please?

Thanks,

Megan_L

0 Kudos
Reply
kmknights
  • 12
  • 0
  • 0
Joining in
419 Views
Message 44 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi

Yes it is the exact same message of Refreshing SIM data

 

I have a Samsung S10 5 handset.

0 Kudos
Reply
Megan_L
  • 2.67K
  • 161
  • 280
Forum Team
Forum Team
412 Views
Message 45 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi Kmknights,

Thanks for coming back to me with that info! 

Lets try something that might help, can you follow these instructions -

Go to Settings > Connections > Mobile Networks > Network Operators > Scan Networks and then manually select Virgin Mobile.

Please let me know if this helps.

Thanks,

Megan_L

0 Kudos
Reply
kmknights
  • 12
  • 0
  • 0
Joining in
397 Views
Message 46 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi,   the last fix made things worse.  Stated that I was not connected to network. And still got Refreshing SIM data.

0 Kudos
Reply
Zoie_P
  • 2.94K
  • 137
  • 236
Forum Team
Forum Team
387 Views
Message 47 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi KMknights, 

Thanks for your reply. I am sorry this has made it worse, do you have a different handset to tey to see if it is a Samsung issue just so we can narrow it down and help you get it resolved 

Zoie

0 Kudos
Reply
kmknights
  • 12
  • 0
  • 0
Joining in
362 Views
Message 48 of 75
Flag for a moderator

Re: Refeshing SIM data

I tried it in my husbands phone (handset is a Samsung note 10 lite) I have same issue.

His Virgin SIM in my phone worked (no error message and I had signal back).

0 Kudos
Reply
Laurie_C
  • 853
  • 27
  • 83
Forum Team
Forum Team
345 Views
Message 49 of 75
Flag for a moderator

Re: Refeshing SIM data

Hi kmknights,

 

I am really sorry to hear this, this certainly does sound strange. Do you have a handset that isn't with Samsung that you would be able to test this on at all?

 

Kind regards,
Laurie

Laurie_C
Forum Team
0 Kudos
Reply
kmknights
  • 12
  • 0
  • 0
Joining in
340 Views
Message 50 of 75
Flag for a moderator

Re: Refeshing SIM data

I don't all handsets in household are samsung.

0 Kudos
Reply