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MrsR44
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Message 21 of 75
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Re: Refreshing SIM data

I have also had this issue over the last year.

Kinda glad it's not just me, but why are so many of us having this issue??

Tried all suggestions but no improvement.

Really frustrated and ready to leave Virgin for another provider soon

Corey_C
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Message 22 of 75
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Re: Refreshing SIM data

Thanks for your post, MrsR44,

 

Can you clarify if this is still happening and have you had your SIM replaced since getting these messages?

 

Cheers,

Corey C

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03magee
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Message 23 of 75
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Re: Refreshing SIM data

I'm having the same issue aswell..

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Angelique
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Message 24 of 75
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Re: Refreshing SIM data

I had my SIM replaced and it didn't make any difference

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MrsR44
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Message 25 of 75
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Re: Refreshing SIM data

No, I've not had my Sim replaced

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Corey_C
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Message 26 of 75
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Re: Refreshing SIM data

OK I'll send you each a PM to confirm your mobile account details.

 

Cheers,

Corey C

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kmknights
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Message 27 of 75
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Re: Refeshing SIM data

I have been having this issue of 'refreshing SIM data'  message since February.  I have also lost mobile signal while at home (my husbands Virgin phone still has full signal so we have network signal at home).   I have had a new SIM but still having same issues.   Tried fixes on here and also doing a full reset but still have same issue.   

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Zach_R
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Message 28 of 75
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Re: Refeshing SIM data

Hi @kmknights,

Thank you for your post and welcome to our community forums. We're here to help.

I am really sorry to hear that you're getting this message. Would you mind clarifying what diagnostics and troubleshooting you've performed thus far, please? This way we can ensure that nothing is repeated where possible, but also that nothing is missed either.

Thanks,
 



Zach - Forum Team


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stephez
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Message 29 of 75
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Re: Refeshing SIM data

I too have been having this issue with "refreshing SIM data" for the last two months.  I live in an area where the Virgin mobile phone signal is very weak, as mentioned above in posts - so I can make a call in some rooms of my house but not others.  My wife's phone (also on Virgin) has started having the same issue.  In addition, both of our phones have started showing the "SIM card manager" page without us requesting it (it can also be reached via settings).  Under the SIM it says Unknown where it should say Virgin and then under that Unknown Number.  This keeps interrupting what I am doing (e.g. watching TV on phone) and it has got so bad that I am having to put the phone on airplane mode with just wifi.

I read the set messages in this topic with great hope there would be a solution, but it seems there is no solution despite it being long standing.  

I note that your competitors have a cheaper offer with greater allowances.  I guess they also do not have this problem.

Can you help?

Steve

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Zach_R
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Message 30 of 75
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Re: Refeshing SIM data

Hi @stephez,

Thank you for your post and welcome to our community forums. We're here to help.

It's a shame to hear that you're experiencing this issue. Can you confirm what diagnostics and troubleshooting you've performed thus far in an effort to remedy this?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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