I received a new SIM at the beginning of May. Occasionally I get a message 'refreshing SIM data' when I'm using the internet (wifi). When this happens the internet session is interrupted and the page refreshed, which is inconvenient. Can you please advise on how I can stop this? Thanks
I am also experiencing the same issue. I got a new Samsung S20 in March and popped in my existing SIM. I now regularly get a pop up saying SIM refresh which is annoying. I thought it might be a teething problem with the new device, but a few software updates down the line it still does this.
-Manual network search and choose any other network except Virgin or EE e.g., O2, Vodafone etc. (will tell you unable to connect or show no service)
-Switch handset to 2G only. This can usually be found by going to the "settings" option within the menu of your phone
-Then manually search again and choose Virgin
-Then set back to 4G
Can you confirm if the sim works in another handset for the data?
Please give this a try and let me know if it works and fixes your issue.
I have the same issue with the same handset, an S20. It's been an issue since I got the SIM over a month ago but it's only recently I've noticed it affecting the phone (network connection, slow performance).