I registered with the third party company and got my referral code. Passed it on to someone else to sign up so we both get a referral bonus and the 789 person did not have a clue what we were talking about. She did not know anything about a referral. What is the point of advertising this, to get more customers, just to deny all knowledge when we try?
It says ' if you call us to place your order, you will need your referral code. You can’t call up to add it after you’ve already placed your order, so make sure you have it handy if you choose to call us.'
The referral code was quoted but the person taking the call knew nothing about it.
OK in that case it would be best to get in touch with VM’s referral partner Aklamio by calling them on
01576 820030 or sending an email to email@example.com they will be able to assist further. I'm sorry it's not something we can help with directly from here but please keep us updated with how you get on.
It is NOT the money (in this case it would only be £5 each) it was to draw attention to the fact that Virgin advertise an offer and the system set up to provide this has failed - and I am sorry but saying there is nothing Virgin (who advertise it) can do about it is not acceptable. It clearly states on your website that it cannot be claimed after the event - only at the time of ordering. I have no doubt that if I contact Aklamio they will say that the person that took the order was a Virgin rep and it is nothing to do with Aklamio. This is the problem with outsourcing. I used to work for an outsourcing company. It produces nothing but problems that affect customers.
QUOTE: "If a purchase has been completed through the hotline, the Virgin Media agent was obliged to register the reward in our referral system. As we can see, this has not been done at all, and we do not know why. We are not able to assist you if their agent has not registered anything in the referral system."