Virgin Media Community

[S4qFBxkFFg]

https://reddit.com appears to be blocked when using mobile data, but works on my home wifi connection.  A previous poster with this problem fixed it by disabling parental controls, but these were already disabled on my account.

If I try pinging reddit.com I get:

64 bytes from lang-sspiprxy.network.virginmedia.net (81.99.162.48): icmp_seq=1 ttl=247 time=79.5 ms

I checked various other sites that would definitely be blocked by parental controls (porn, gambling, etc.) and they're not working either, so it looks like parental controls have been enabled for my account, even though when I check settings, they're off.

[Matthew_ML · Accepted solution]

Hey S4qFBxkFFg, thank you for reaching out and a warm welcome to the community. I am sorry to see you cannot access Reddit on mobile data. 

Okay, you are right you need to disable the parent controls to access Reddit on mobile data. 

You can do this on your online account and the nonce the chances are made just reboot your phone and you will be good to go. Thanks 

[S4qFBxkFFg]

Thanks - working after a reboot.

[Matthew_ML]

Hey S4qFBxkFFg, thank you for getting back to me. I am so happy this has resolved your issues. I hope you have a lovely long weekend. Thanks