Menu
Reply
alecf1
  • 23
  • 0
  • 4
On our wavelength
549 Views
Message 41 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

unlikely to have been fixed, had no further feedback.

0 Kudos
Reply
Martin_N
  • 6.43K
  • 266
  • 391
Forum Team
Forum Team
517 Views
Message 42 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Hi Redding43,

 

Thank you for your post. 

 

I'm very sorry to hear you're also having this issue with texting on WiFi calling. 

 

My colleague who raised this isn't in today and so what I will do is email him and ask to see if there was any update with this. 

 

While I do this can you answer the following questions: 

 

Have you been able to try another SIM card in your handset and test this?

 

Have you been able to try your SIM card in another handset and test this?

 

Have you been able to try on different WiFi connections? And with different broadband providers? 

 

^Martin

0 Kudos
Reply
MW810
  • 12
  • 0
  • 1
Tuning in
499 Views
Message 43 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Hi,

I have tried different wifi networks, with different broadband providers, with no improvement.

I do not have other SIM cards to try in my handset, but other's are able to use their identical handsets (with SIM cards from other providers) on the same wifi networks without problems, i.e. they can send and receive SMS messages using Wifi calling on the same wifi connections that do not work for me.

Thanks.

0 Kudos
Reply
Paul_DN
  • 7.13K
  • 391
  • 743
Forum Team
Forum Team
478 Views
Message 44 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Hi MW810,

 

Thanks for coming back to us, have you been able to try your Sim in a handset that doesn't have the same issue?

 

Regards

 

Paul.

0 Kudos
Reply
MW810
  • 12
  • 0
  • 1
Tuning in
471 Views
Message 45 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Hi,

No, I only have one mobile phone. I think there are enough people with this problem to demonstrate that this is not a problem with individual handsets, but is a network problem.

Corey_C
  • 5.04K
  • 252
  • 417
Moderator
Moderator
448 Views
Message 46 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Thanks for your reply, MW810,

 

What is the make/model of your mobile phone?

 

Cheers,

Corey C

0 Kudos
Reply
MW810
  • 12
  • 0
  • 1
Tuning in
440 Views
Message 47 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Hi,

Apple iPhone SE (2nd generation), as per my original post.

Many thanks.

0 Kudos
Reply
Corey_C
  • 5.04K
  • 252
  • 417
Moderator
Moderator
423 Views
Message 48 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Cheers, MW810, have you had your SIM card recently replaced? 

0 Kudos
Reply
PeterK1
  • 7
  • 0
  • 1
Tuning in
396 Views
Message 49 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

I am having exactly the same problems.

I have put the SIM into a Samsung S9+, iPhone 11 and an iPhone SE (2016) and i can make and receive calls and send text messages when on Wifi calling but cannot receive text messages. As others have reported it can take several hours for messages to be received once in an area with better network coverage (when Wifi Calling can be turned off).

This is a show-stopper as it is preventing me from porting my mobile to Virgin Mobile as the ability to receive text messages is vital in these days of on-line shopping and identity verification.

 

David_Bn
  • 6.46K
  • 282
  • 554
Forum Team
Forum Team
387 Views
Message 50 of 70
Flag for a moderator

Re: Recieving SMS on Wifi calling

Thanks for your post on our Community Forums PeterK1, and a very warm welcome to you!

 

Sorry to hear of the difficulties you've been facing when trying to send text messages with the SIM card.

 

Can you tell me when the SIM card was issued? Can you confirm the handset your using is currently running the most up to date software?

 

Kindest regards,

 

David_Bn

0 Kudos
Reply