Virgin Media Community

[Fingersdaily]

When I’m travelling outside of the UK I have real trouble receiving calls. It started happening only on certain numbers, my phone would ring but when I answered the was just silence at the other end. Sometimes the callers wouldn’t even get the ring tone at their end even though my phone rang. 

now it’s got worse. My phone will ring just once and then it will cut the caller off and I have to call them back. Contacted virgin who sent me a new SIM card but it made no difference..

I can receive calls on WhatsApp no problem. 

I have an iPhone 11

[Steven_L]

Hey @Fingersdaily,

Sorry to hear of the issues that you're having with your calls whilst roaming. Calls via Whatsapp would be over the data or wifi connections rather than the phone network

Does this happen in more than one country that you've visited?

Does this happen in a specific area or all over the country that you're in?

What signal strength do you have, when the calls come through?

Are you always connected to the same network?

Regards

Steven_L

[Fingersdaily]

Happens in multiple countries on multiple networks. 

[Fingersdaily]

Signal strength isn’t the issue. Had full signal with 4G and the calls still fail

[Steven_L]

We have to check to make sure that the signal strength isn't the issue.

Do you have international call barring turned OFF or ON, whilst you're not in the country?

Is it calls from local numbers, calls from the UK or both that fail?

Regards

Steven_L

[Fingersdaily]

Not sure about local calls but all most numbers from the uk can’t get through although some numbers can. All the numbers that can’t get through are calling from different networks. 

[Steven_L]

Thanks for coming back @Fingersdaily.

Do you have international call barring turned OFF or ON? This could be stopping calls connecting to your handset.

Regards

Steven_L

[Fingersdaily]

International barring is off

[Gareth_L]

Hello Fingersdaily

When you are out of the country next and the same thing happens

Can you get back to us on here so we can check things from this side 

Gareth_L