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annlpeace
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Receiving international calls abroad

  • Am in Portugal,  can receive calls from UK numbers but local calls are just getting a message saying I'm not taking calls. Have checked roaming section on my account and have international call bar set at OFF.
  • Now at a loss how to resolve this.
  • HELP!
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Zoie_P
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Re: Receiving international calls abroad

Hi Annlpeace, 

I am sorry to hear you have been having issues with your mobile, have you been able to get in touch with our team since your post or do you still need assistance? 

Thanks,

Zoie

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annlpeace
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Re: Receiving international calls abroad

Still can't receive calls from portugese numbers , am getting calls from UK numbers ok.

Have checked calls aren't barred on my account 

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Zoie_P
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Re: Receiving international calls abroad

Thanks for your reply, 

are you able to make calls to Portuguese numbers? Can you text them? What model phone do you have?

Thanks,

Zoie

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annlpeace
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Re: Receiving international calls abroad

Hi

I can get text from portugese numbers, but not calls. It tells people I am not taking calls. I  am call out to them.

I am on NOS over here.

Everything works ok for UK numbers.

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Paul_DN
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Re: Receiving international calls abroad

Hi annlpeace,

 

Thank you for reaching out to us in our community, I am sorry your unable to receive calls from Portugal, What handset are you using? 


Can you do a reboot of the handset and then run a manual network search?

 

Regards

 

Paul.

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annlpeace
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Re: Receiving international calls abroad

Still.no portugese calls

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Paul_DN
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Re: Receiving international calls abroad

Hi Annlpeace,

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.
 

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