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LukeRatch
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Receiving calls - can't receive from other providers

Switched over to virgin mobile from EE and had my mobile number carried over. Ever since I can’t receive calls from network providers other than virgin or o2. It’s been a few months now and every time I call up I’m assured the problems fixed yet it clearly hasn’t been. Any advice on how to get this problem fixed would be greatly appreciated as I’m stuck for where to turn now. 

 

 

[MOD EDIT: Subject title changed for clarity]

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Tom_F
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Re: Receiving calls - can't receive from other providers

Hi LukeRatch, thanks for getting in touch.

 

Sorry to hear about this issue, and that it has been ongoing for so long. I'd like to take a look and see what we can do to help. Please look out for my PM (the purple envelope) and get back to me when you can & we'll take it from there.

 

Tom 

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