Virgin Media Community

[PaulGreyhead]

I have been charged for receiving premium rate text messages, which I haven't received, nor have I signed up for any!

I have searched for the number (44700044001) but haven't found anything. Can anyone help please?

[Akua_A]

Hi @PaulGreyhead,

Welcome back to our community forums and sorry to hear you are having issues with premium-rate text messages.

We want to do our best to help regarding this. The following link may best help you regarding this https://store.virginmedia.com/the-legal-stuff/our-policies.html.

Please let us know how you get on.

Thanks,

[PaulGreyhead]

No, that link doesn't help at all!

I'd like to know where the texts originated from, why I don't actually see them on my phone, and why I'm being charged for them!

[enlli · Accepted solution]

The number is a none geographic number and as such finding out the originater is nigh impossible. A company called Orbit was mentioned as using 07000 numbers but I can't find anything about them

Go into your online account and set your spend above allowances to £0 and see it that stops the extra charges

[Akua_A]

Sorry to hear this Paul @PaulGreyhead.

Was the advice given by @enlli useful? If not, I can further look into this backend by sending a private message to you.

Please let me know how you want to proceed.

Thanks,

[PaulGreyhead]

Yes please, that would be great. Thank you.

[Akua_A]

In this case, I have sent you a private message regarding this. 

Please look out for the purple envelope and provide a response when you can,

Thanks, 

[Akua_A]

No problem at all @PaulGreyhead,

Glad to have helped with this. Please do not hesitate to contact us if you need any further help.

Thanks,