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Receiving MMS

Since moving to Virgin Mobile (ultimatte oomph 4G sim), I simply can't get MMS to work, even for receiving. Just spins at downloading then stops.

 

Have a Google Pixel3A, have tried every combination of APN settings I can find but to no avail.

Any tricks for this?

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Re: Receiving MMS

Thank you for your post Redstar1 and sorry to hear you're experiencing some issues with MMS services on your new SIM card.

 

Could you please attempt to refresh the network settings on your handset? I've found the below steps for the Google Pixel 3a:

Settings > System > Advanced > Reset Settings < Confirm if prompted

 

If this still occurs could you please try to reinsert the SIM card into the handset while performing a reset on the handset itself? 

 

Let us know how these go. 

 

Thank you, Emily.

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