Menu
Reply
Stanley_Leisure
  • 1
  • 0
  • 0
Joining in
171 Views
Message 1 of 2
Flag for a moderator

Received a SIM I didn't order..

Hi, 

I received a sim in the post today, correct address but with a different name - problem is I didn't order one.

Been waiting for my Virgin Media install since July, so used to **bleep**-ups already, but my immediate thought with this was "SCAM!!!"

Can anyone put my mind at ease? 

Cheers.

0 Kudos
Reply
David_Bn
  • 4.95K
  • 228
  • 405
Forum Team
Forum Team
102 Views
Message 2 of 2
Flag for a moderator

Re: Received a SIM I didn't order..

Good Afternoon Stanley_Leisure

 

Sorry to hear of the confusion caused.

 

We are currently going through a SIM migration process in which we're sending out new and updated SIM cards to our customers - is the name on the letter perhaps a former tenant of the property?

 

In regards to the media services, can you please advise me what you've been told in regards to the installation?

 

Kindest regards,

 

David_Bn

0 Kudos
Reply