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jon20
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Received New SIM and Unlock Codes BUT "SIM INVALID"

Hi,  I responded to a Virgin message that I required a new SIM due to System upgrades.

I have received new SIM and Unlock Codes  but after inserting and switching on I have the message SIM Invalid.  The phone is a SENDO M550 and was purchased from Virgin.The IEMI ends 7340.

I suspect that the "Upgrades" that Virgin incorporated in the new SIM have rendered the phone unusable.  Please advise how I can arrange for a free replacement phone.

Regards

 

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