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lightsabir
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Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

As the title says, was told that I would receive 5G as part of my Broadband,TV,Mobile Oomph package but received a 4G Sim in the post. Do I need to contact Virgin Media for a replacement 5G sim? 

I know that the 5G service is provided by Vodafone, so does that mean the 5G sim card would work in a locked Vodafone handset?

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JitteryPinger
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

Why do you say the sim is 4G and not 5G?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

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lightsabir
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

The front of the packaging of the sim card says 4G. My services haven't been activated so I cannot check yet.

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JitteryPinger
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

So the sims are 5G ready so shouldn't be an issue.

Is Vodafone 5G available in your area or nearby?

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
lightsabir
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

Yes the network status says good signal for my area,

So if I pop the Virgin sim card in a locked Vodafone handset it'll work fine without any network restrictions? 

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enlli
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?


@lightsabir wrote:

Yes the network status says good signal for my area,

So if I pop the Virgin sim card in a locked Vodafone handset it'll work fine without any network restrictions? 


No the SIM is still Virgin and the phone will see it as such, just like you can't use a none 5G SIM running on EE in an EE locked handset. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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BenMcr
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?


@lightsabir wrote:

The front of the packaging of the sim card says 4G. My services haven't been activated so I cannot check yet.


Out of interest, when did you order your Oomph bundle and when did your SIM get to you?

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JitteryPinger
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Re: Received 4G Sim for Ultimate Oomph Bundle but was told it would be 5G?

When I ordered my bundle in November it turned up within about 3-4 days, after ordering the bundle wasn't due to be installed for about week or two after

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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