Virgin Media Community

[lightsabir]

As the title says, was told that I would receive 5G as part of my Broadband,TV,Mobile Oomph package but received a 4G Sim in the post. Do I need to contact Virgin Media for a replacement 5G sim? 

I know that the 5G service is provided by Vodafone, so does that mean the 5G sim card would work in a locked Vodafone handset?

[JitteryPinger]

Why do you say the sim is 4G and not 5G?

[lightsabir]

The front of the packaging of the sim card says 4G. My services haven't been activated so I cannot check yet.

[JitteryPinger]

So the sims are 5G ready so shouldn't be an issue.

Is Vodafone 5G available in your area or nearby?

[lightsabir]

Yes the network status says good signal for my area,

So if I pop the Virgin sim card in a locked Vodafone handset it'll work fine without any network restrictions? 

[enlli · Accepted solution]

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@lightsabir wrote:

Yes the network status says good signal for my area,

So if I pop the Virgin sim card in a locked Vodafone handset it'll work fine without any network restrictions? 

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No the SIM is still Virgin and the phone will see it as such, just like you can't use a none 5G SIM running on EE in an EE locked handset. 

[BenMcr]

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@lightsabir wrote:

The front of the packaging of the sim card says 4G. My services haven't been activated so I cannot check yet.

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Out of interest, when did you order your Oomph bundle and when did your SIM get to you?

[JitteryPinger]

When I ordered my bundle in November it turned up within about 3-4 days, after ordering the bundle wasn't due to be installed for about week or two after