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Recaptcha error - can't log into mobile account - pls help

I've just received a new SIM from Virgin so I can switch from EE - but I can't set up an online account. I have set up the 'media' account fine but I can't get past the Recaptcha despite having green ticks for the new mobile number and I am not a Robot.

I need to transfer my PAC code before it expires - or otherwise I'll have to stick with EE.

Can anyone help? It seems a few people have had this problem but I can't see how it was resolved. I have tried different browsers, different computers, incognito windows, changing the password....

Help! 

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Re: Recaptcha error - can't log into mobile account - pls help

Hi helenmcd99, thanks for your post.

 

I'm sorry you've encountered this problem. 

 

I understand clearing your browser's cache will stop it happening and allow you to register - can you please give that a try & let us know how you get on?

 

Tom

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