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Lewee29
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Recapcha

When I try to log on to my mobile account 

it says it could not find account 

when I try to reset everything it won’t accept anything I write and keeps going threw recapcha 

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Emma_C
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Re: Recapcha

Hi Lewee29, 

Really sorry about this, it's not good at all. 

Can I ask if you've tried this on other browsers? 

Are you able to test it on another device? 

 

Do you have a cable account, if so are you able to log into that? 

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Emma_C
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Re: Recapcha

Has this only recently started happening?

Have you been able to log into the account before? 

What happens if you try and register an online account?

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Emma_C
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Re: Recapcha

Is it possible when you're registering you've already used that email address for a previous mobile account? 

If not then we can have a closer look at the account but it doesn't sound like an account is set up for this number. 

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Lewee29
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Message 5 of 6
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Re: Recapcha

Still can’t log into my account 

I can’t reset it 

ive tried setting up a new account but that don’t work either 

is there anyway you can reset everything for me so I can start from scratch 

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Paul_DN
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Re: Recapcha

Hi Lewee29,

 

Thank you for reaching out to us in our community, I am sorry to hear you still aren't able to sign into your online account.

 

 

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

 


Regards

 

Paul.


 

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