Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
88 Views
Message 1 of 4
Flag for a moderator

Recapcha

When I try to log on to my mobile account 

it says it could not find account 

when I try to reset everything it won’t accept anything I write and keeps going threw recapcha 

0 Kudos
Reply
Highlighted
  • 6.27K
  • 402
  • 399
Forum Team
Forum Team
39 Views
Message 2 of 4
Flag for a moderator

Re: Recapcha

Hi Lewee29, 

Really sorry about this, it's not good at all. 

Can I ask if you've tried this on other browsers? 

Are you able to test it on another device? 

 

Do you have a cable account, if so are you able to log into that? 

Emma_C - Forum Team
Highlighted
  • 6.27K
  • 402
  • 399
Forum Team
Forum Team
32 Views
Message 3 of 4
Flag for a moderator

Re: Recapcha

Has this only recently started happening?

Have you been able to log into the account before? 

What happens if you try and register an online account?

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 6.27K
  • 402
  • 399
Forum Team
Forum Team
28 Views
Message 4 of 4
Flag for a moderator

Re: Recapcha

Is it possible when you're registering you've already used that email address for a previous mobile account? 

If not then we can have a closer look at the account but it doesn't sound like an account is set up for this number. 

Emma_C - Forum Team
0 Kudos
Reply