on 14-01-2023 15:31
I’m having problems making any calls at home both indoors and outdoor s in the garden. The call when it does connect often drops so that I’m on a call the signal goes bad then disconnects around 4 times on a 5 min call! I have WiFi calling enabled on my iPhone 11 and have downloaded and used the Virgin media profile so I have no idea why it’s not using my WiFi. Can anyone help?
on 14-01-2023 16:11
Is WiFi Calling turned on in your account? It appears it is not on by default and needs Virgin to activate it.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2023 16:18
Is WiFi Calling turned on in your account? I believe it is not switched on by default.
May need Virgin to do that
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 14-01-2023 16:29
Hi 👋 @wilo74,
A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us here 😊
Sorry you've been having some issues with the service. I can appreciate that isn't ideal and I would love to look into this further for you.
Will pop you a PM now - speak soon!
on 14-01-2023 17:08
Thanks for your time via PM @wilo74,
I've activated WiFi calling for you. Please allow 24 hours for the update to take effect.
You will then need to also activate it via your handset's settings and once done will be able to use the Wi-Fi Calling service.
In terms of the poor signal you are experience on data, is this happening only whilst at home? How's the signal elsehwere?
on 14-01-2023 17:34
It’s not great in my area on the whole which is really annoying
on 14-01-2023 17:52
Appreciate that isn't ideal.
Have you checked the coverage checker here for any issues?
on 14-01-2023 18:09
The service when i started with you was ok but not now. I’ve clicked the link there isn’t a coverage checker on it
on 14-01-2023 18:28
Try these
https://www.o2.co.uk/coveragechecker
Depending when you started your signal might of originally come from Vodafone
Virgin use O2 now as they are effectively the same group
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-01-2023 11:28