I’m having problems making any calls at home both indoors and outdoor s in the garden. The call when it does connect often drops so that I’m on a call the signal goes bad then disconnects around 4 times on a 5 min call! I have WiFi calling enabled on my iPhone 11 and have downloaded and used the Virgin media profile so I have no idea why it’s not using my WiFi. Can anyone help?
Hi 👋 @wilo74,
A warm welcome to our Community Forums and thanks for your post. It's great to have you on board with us here 😊
Sorry you've been having some issues with the service. I can appreciate that isn't ideal and I would love to look into this further for you.
Will pop you a PM now - speak soon!
Thanks for your time via PM @wilo74,
I've activated WiFi calling for you. Please allow 24 hours for the update to take effect.
You will then need to also activate it via your handset's settings and once done will be able to use the Wi-Fi Calling service.
In terms of the poor signal you are experience on data, is this happening only whilst at home? How's the signal elsehwere?
Depending when you started your signal might of originally come from Vodafone
Virgin use O2 now as they are effectively the same group
Thanks for your PM @wilo74,
It really would be a shame for you to leave us. Did you manage to take a look at the coverage checker shared by enlli ?
For more info regarding cancellation as requested please see here