My elderley neighbour lost track of time during the lockdowns and didn't realise how long it had been since he last used his mobile. His Pay As You Go SIM has now been deactivated. He realises that this is in line with the terms of the contract; however, is there any chance that he could get it reactivated?
He only uses his mobile to contact friends/ family if he needs to be collected from a medical appointment, so a monthly contract would be inappropriate. Besides, he would find it very hard to cope with a change in phone number or device - he still uses a Nokia from the early 2000s.
Any advice would be much appreciated, thank you.