on 01-07-2021 14:18
Hi
I am wondering if it is possible to regain access to an old mobile number and what the options are. Quick back story, my contract was ended last year as I did not need a UK number anymore, however I need a text message verification code which has been sent to this number (this is my only option). I have tried to call it but it doesn't belong to anyone. Is it possible to get a SIM card activated again with my old number?
on 01-07-2021 14:31
The number will have been returned to the pool operated by all networks pending reissue. There is no way to get it back
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on 02-07-2021 14:33
Hello xemiliebarnes
Thanks for your post
Bad news sorry
We would not be able to reactivate that number
Gareth_L
on 02-11-2021 12:33
What does 'pending reissue' mean? Why is it not possible to request a specific number if it has not been allocated to someone else?
I am in exactly the same position. I moved abroad and have now returned. The account lapsed, and as I've only ever had 2 mobile numbers in 20yrs I'd really like to get my deactivated one back. I've dialled it. It's not been reassigned.
on 02-11-2021 12:49
Hi EnnEss,
Thank you for reaching out to us in our community and welcome, sorry to hear you lost a number you used for many years, how long were you abroad for?
Regards
Paul.
on 02-11-2021 13:00
Numbers are quarantined for a while and then made available to the original issuing network. So for example an O2 number PAC coded to Virgin would be made available on O2 etc.
Numbers are always issued on a use it or lose it basis.
I have never heard of anyone being able to get a number back after a protracted period of time.
I have a number I would prefer keep. If I was in a situation where I would be closing an account and not using if for a while I would PAC it onto a PAYG account which I would keep active.
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on 02-11-2021 13:21
I was away for 3yrs but think my no was deactivated some time in 2020. In the mean time should I just purchase a new Virgin or O2 PAYG sim?
on 02-11-2021 13:37
@EnnEss wrote:I was away for 3yrs but think my no was deactivated some time in 2020. In the mean time should I just purchase a new Virgin or O2 PAYG sim?
That is least a year ago, maybe a bit longer so no chance of getting the number back
Virgin no longer do PAYG for new customers and the service closes completely in January next year.
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on 02-11-2021 13:39