Thank you Emma I understood that the issue had been feedback a week ago. I'm asking for a time scale? Not a repeat of the previous message.. You can't expect customers to wait indefinitely.. Or is that normal practice for virgin mobile?
We appreciate more info around this would be welcomed so have taken the steps to raise it with the relevant teams & will get back to you next week with our findings - sorry for any inconvenience & frustration caused in the meantime.
Hi you said you would have an update this week the week is now nearly over.. What's the update please? Yesterday my son sent me a WhatsApp it came through 53 mins later!! Good job it's wasn't important!