Menu
Reply
Highlighted
  • 11
  • 0
  • 1
Tuning in
192 Views
Message 21 of 24
Flag for a moderator

Re: WhatsApp messages not coming through

Thank you Emma I understood that the issue had been feedback a week ago. I'm asking for a time scale? Not a repeat of the previous message.. You can't expect customers to wait indefinitely.. Or is that normal practice for virgin mobile? 

0 Kudos
Reply
Highlighted
  • 3.92K
  • 537
  • 1.06K
Very Insightful Person
Very Insightful Person
190 Views
Message 22 of 24
Flag for a moderator

Re: WhatsApp messages not coming through

A week ago! This has been going on over 12 months. 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

0 Kudos
Reply
Highlighted
  • 1.52K
  • 83
  • 194
Forum Team
Forum Team
172 Views
Message 23 of 24
Flag for a moderator

Re: WhatsApp messages not coming through

We appreciate more info around this would be welcomed so have taken the steps to raise it with the relevant teams & will get back to you next week with our findings - sorry for any inconvenience & frustration caused in the meantime. 

 

Tom

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 1
Tuning in
135 Views
Message 24 of 24
Flag for a moderator

Re: WhatsApp messages not coming through

Hi you said you would have an update this week the week is now nearly over.. What's the update please? Yesterday my son sent me a WhatsApp it came through 53 mins later!! Good job it's wasn't important! 

0 Kudos
Reply