Hi, I need help as soon as possible.
I am abroad right now and suddenly my phone shows that there is no signal once I landed in the country and ever since it has been the same issue. I have tried to reach out but I cannot as I cannot ring anyone. The signal works here for everyone else with no issue.
Also, my 4G is not working either.
Sorry to hear of the mobile service issues abroad, we can understand the confusion this can cause and appreciate you raising this via the forums. Welcome to the community.
Can you confirm the following please:
Are other people you are with on Virgin Mobile and able to connect to a network?
Thank you for the fast response to my inquiry.
yes, I have been using the virgin media mobile data roaming for the last 2 months now and I did not have an issue until I first installed the sim card then after there were no problems. I did not set it up but however, but I am originally from Ireland and now I am abroad in the UK I went abroad before to the same location 3 weeks ago and there were no issues with the signal or data roaming until now. Unfortunately, I cannot access it as I had previous issues with my Virgin media account.