New sim not arrived - no network

[jackmeakin]

I have exactly the same problem. I have just posted on the community but would appreciate any help on how to resolve the issue. I have no mobile network or data and need to use my phone.

thank you

jack 

[Abdulsami]

Try get into contact with virgin.

sadly, they can’t reactivate the old sim; so just have to sit around waiting for the new one. 

[jackmeakin]

Thanks for letting me know. Not great news and pretty terrible service from Virgin. 

I hope your sim arrives soon.